Email support
Reach a human at proxy@isabi.cloud. Every message is answered by the team that builds the product.
Support
Help When You Need It
Stuck on a connection, a billing question, or a feature request? The IsabiProxy support team is one message away.
Response time
We reply to all tickets within 24 hours, usually much faster. Urgent connection issues are triaged first.
Submit a ticket
Use the contact form to route your message to the right queue — support, sales, or privacy.
Documentation
Quick start, guides, and troubleshooting for every protocol and tool.
Service status
Check current platform health and incident history on the status page.
Self-serve tools
Diagnose connectivity yourself with the IP Checker and Proxy Checker — no ticket needed.
Before you write in
- Check the status page for incidents.
- Verify your exit IP with the IP Checker.
- Test your proxy with the Proxy Checker.
- Include your proxy host, port, and protocol (never your password) in tickets.
Sales & partnerships
Volume pricing, reseller terms, and partnership enquiries go straight to the sales desk: proxy@isabi.cloud. You can also read about our partner programs.